Derivamos las novedades a la comunidad de exclientes en Telegram

Se me hace muy complicado actualizar este blog y a la vez mantener actualizada la comunidad de exclientes de alpari en Telegram y como allí es más sencilla la comunicación, os invito a ella. Es gratis y sólo tienes que bajarte la aplicación Telegram Messenger, darte de alta y decírmelo enviándome un Telegram al 670611470 y te incluyo en ella; puedes dejarla tú mismo cuando quieras.

Ramón Morell

Email de los Administradores de Alpari recibido hace unos minutos

Acabamos de recibir un email enviado por los administradores de Alpari hace unos minutos.

El enlace es http://bit.ly/1yKe7Oy

En esencia dice que si recibes este email es porque:

a) no has accedido al Portal de Reclamaciones aún.
b) has entrado pero no has completado el proceso del portal.
c) no estás conforme con uno o más de los saldos de tus cuentas como se ven en el Portal o tienes alguna otra reclamación.

Y explica que hay dos cambios en el portal:

- para poder pedir compensación desde el FSCS y asignar la reclamación derivada del contrato de cliente de la compañía al FSCS, debes volver a acceder al portal y asignar tu reclamación directamente a través de él y
- si tienes una cuenta activada en ETX Capital, puedes indicarle a los administradores o al FSCS que hagan el pago a esa cuenta.

También se te pedirá que confirmes lso datos de tu cuenta bancaria si no instruyes a los administradores o al FSCS a pagarte directamente en ETX Capital.

Del resto del email, lo más destacable es que en cualquier momento puedes cambiar de idea sobre dónde quieres que te paguen poniéndote en contacto con los administradores y que no tienes por qué recibir tus fondos en ETX Capital si no quieres. Además, que los administradores entienden que el FSCS va a pagar directamente por transferencia bancaria en dólares.

Si alguno queire una traducción más literal, aquí estamos para ayudar.

Un saludo y buenas noches.

Ramón Morell

Hola, los Administradores Especiales Conjuntos de Alpari han publicado un nuevo comunicado en este enlace: http://bit.ly/1HipXkc

En resumen, dice que aún están evaluando la situación financiera global de la empresa y que en su debido momento comunicarán lo que tengan.

Por otro lado y esta es la parte importante que afecta al gunos clientes, indican que eseran que la gran mayoría de clientes puedan acceder al Portal de Reclamación para el 30 de abril, aunque un pequeño número de clientes con posiciones abiertas en el suizo sufrirán un retraso mientras se aclaran algunas cuestiones de integridad de los datos (o sea, mientras comprueban las posiciones una a una, imagino).

Por último, comentan que publicarán antes del 30 de abril una Declaración de Intenciones y darán un plazo "blando" de 28 días a partir de ese momento a los clientes para prestar o no su conformidad al saldo de sus cuentas. Los que lo hayan hecho y reclamen a Alpari recibirán un pago provisional al que llaman "dividendo" y luego el resto en otro cuando todo esté bien evaluado. Los que reclamen después de ese plazo no recibirán el primer pago pero la cantidad acordada entre Alpari y el cliente le será abonada en un solo pago. También dicen que están en conversaciones con el FSCS para armonizar los pagos de Alpari con los del FSCS, lo que supongo que quiere decir a efectos de los plazos de los pagos.

Ramón Morell

Novedades sobre el proceso de liberación de los fondos retenidos en Alpari

Hola a todos,

Primero quiero pedir disculpas por no haber actualizado el foro antes; la semana ha sido intensa y el tiempo muy corto para todo lo que había que hacer.

Básicamente, el proceso de liberación de los fondos continúa. Muchos ex-clientes de Alpar han recibido ya el email de los Administradores de Alpari (KPMG) con el enlace al porta de reclamaciones para que comprueben el saldo de su cuenta e indiquen si desean tramitar la devolución desde el FSCS (Fondo de Garantía de Inversiones del Reino Unido) o directamente reclamarlo a Alpari.

Para los que no lo tenéis claro, si estáis conformes con el saldo que habéis visto en ese portal, lo más conveniente es solicitar que el FSCS procese la devolución de los fondos, porque es la vía más sencilla y rápida. La vía de reclamar directamente a Alpari es más conveniente para los que no estáis de acuerdo con el sadlo mostrado, bien porque queréis reclamar los cierres de posiciones abiertas o porque teníais fondos en tránsito esos días que no se han reflejado en la cuenta de trading, o también porque la cantidad en vuestra cuenta supera las 50.000 libras o equivalente en otra moneda.

Un cliente me ha dicho que el FSCS podría esta vez remitir los fondos por transferencia bancaria en lugar de con un cheque en libras, pero los demás con los que he hablado no me lo han confirmado aún; no sé cómo obtuvo ese dato y si alguno pudiera confirmarlo, sería muy útil saberlo.

En cualquier caso, la transferencia la tenéis disponible siempre si escogéis que sea ETX Capital el que reciba los fondos y os los pase a vuestra cuenta de trading MT4 con el broker. Una transferencia desde la cuenta de trading a la bancaria tarda entre 48 y 72 euros y no tiene gastos si el importe supera los 50 euros o dólares.

Esper ir actualizando novedades al ritmo en que vaya conociéndolas a partir de ahora. Un saludo, Ramón Morell

Comunicado de los Administradores Especiales conjuntos de KPMG sobre Alpari

Algunos clientes de Alpari hemos recibido este email de los Administradores Especiales Conjuntos. Hasta que podamos traducirlo, recomiendo pasarlo por el traductor de Google que es bastante bueno.


Esencialmente indican el enlace para ver el saldo de la cuenta de trading y prestar la conformidad si procede. Además, informan de que la reclamación de los fondos puede hacerse al FSCS o a Alpari, como cada uno desee.

Dear Client,

This email contains important information regarding the process for agreeing your claim(s) against Alpari (UK) Limited (in special administration) (the "Company") via the Claims Portal which has been created for this purpose.

The Claims Portal is now available to you and you will be able to access it using your existing log in username and password for the original ‘My Alpari’ portal. If you did not have a log in for ‘My Alpari’, you will be able to register using the email address to which this email has been sent.

Please ensure that you have read and understood the content of the email below prior to accessing the Claims Portal.

The Claims Portal can be found at https://www.alpariadministration.com.

BACKGROUND

You are a client of the Company.  Richard Heis, Samantha Bewick and Mark Firmin were appointed joint special administrators (the "Joint Special Administrators") of the Company by the High Court at 14.45 GMT on 19 January 2015.  You can view the formal notice of appointment on the Joint Special Administrators’ website at http://www.kpmg.com/uk/alpari.

This email sets out certain information regarding your client money claim as a client of the Company.  How client money will be returned to you by the Company is governed by the Financial Conduct Authority’s (the "FCA") Client Assets sourcebook (referred to as the "CASS Rules") which can be found in the FCA's Handbook.  Accordingly, some of the terms used in this email have special meanings.  If you do not understand any aspect of this email or if you have any questions, you should contact the Joint Special Administrators by emailing alpariukclaims@kpmg.co.uk or consult your own legal and other professional advisors for advice in relation to your client money claim.

Under the CASS Rules, client money which was held by the Company was separated from the Company's own money and was held on trust by the Company for the benefit of its clients.  When the Joint Special Administrators were appointed, this client money was put into a pool of client money, called the "Client Money Pool".  To the extent that the Company held any client money on your behalf, it is now held in the Client Money Pool.

SUMMARY

This email contains information about the following:

• Your entitlement to receive money from the Company.
• The amount of your claims.
• What you need to do now – how to view and agree your account balance(s) and the value of your claims.
• Summary of the process for agreeing your claims.
• More about the FSCS.
• How to proceed from here. 

YOUR ENTITLEMENT TO MONEY FROM THE COMPANY

Following a comprehensive review process, the Joint Special Administrators have confirmed your client account balances.

In order to facilitate the return of your client money as quickly as possible, the Joint Special Administrators need to agree the value of your claims arising out of your Client Agreement against the Company.  As part of this, the Joint Special Administrators will also need to settle those claims, which will include your "Client Money Entitlement" and your "Contractual Claim Amount" (which we explain further below).

THE AMOUNT OF YOUR CLAIMS

There are two amounts which the Joint Special Administrators wish to agree with you.  These are:

1. Your "Client Money Entitlement".  This is the sum which will be used by the Joint Special Administrators as the basis to calculate how much client money from the Client Money Pool will ultimately be returned to you and is based on your client account balances, as explained further below.  The funds in the Client Money Pool will in due course be distributed to clients so that you receive an amount which is proportional to your Client Money Entitlement.  The Joint Special Administrators are not currently able to confirm whether there will be sufficient funds in the Client Money Pool to pay out your Client Money Entitlement in full. 

2. Your "Contractual Claim Amount".  In parallel to your Client Money Entitlement, you have a contractual claim, which is an unsecured contractual claim against the general estate of the Company.

This will also be based on your client account balances, as explained further below. 

Note that any amount which you recover from the Client Money Pool under your Client Money Entitlement will reduce the value of your Contractual Claim Amount by an equivalent amount.  As a result, you cannot recover both the full amount of your Client Money Entitlement and the full amount of your Contractual Claim Amount.

WHAT YOU NEED TO DO NOW

1. Log in to the Claims Portal

The Joint Special Administrators have created a Claims Portal at https://www.alpariadministration.com. You can use your existing log in username and password for the original "MyAlpari" portal.  You will be given an opportunity to update your details once you have logged in.

2. Agree or dispute your account balances

The Claims Portal will show you the balance of each of your client accounts as determined by the Joint Special Administrators as at 19 January 2015, being the date the Company went into Special Administration.  You will also be able to view your account statement(s).  The Joint Special Administrators consider that these balances accurately reflect the correct position of your accounts following their comprehensive review.

The account balances take into account your trades and any commissions, charges or other costs for which you are liable under your Client Agreement with the Company.

You can either agree or dispute the balances of each of your client accounts:

• Agree your balances: If you agree to the balances of your client accounts, then you are also able to agree your Client Money Entitlement and your Contractual Claim Amount.
  
• Raising a dispute: If you dispute the balance of any of your client accounts, or believe you have other balances which should be aggregated in your claim amount in addition to those shown, you will need to provide the Joint Special Administrators with your reasoning and/or upload copies of supporting documents to the Claims Portal. The Joint Special Administrators will acknowledge your dispute, review the reasons and supporting documents you have provided and in due course send you an email to notify you of the outcome of their investigations.  If you raise a dispute, you will not be able to agree your claim amount until the dispute is settled. 

3. Agreeing your claim amounts

Once you have agreed your client balances, the next step is to agree the amount of your Client Money Entitlement and your Contractual Claim Amount.

Your Client Money Entitlement.  In order to calculate your Client Money Entitlement, the Joint Special Administrators are required by law to convert each of your account balances into a common currency.   The Joint Special Administrators have determined that this common currency will be USD.  There is a legally specified rate at which your account balances must be converted into USD to calculate your Client Money Entitlement.  This is the spot rate for the conversion of relevant currencies into USD prevailing at the time of the appointment of the Joint Special Administrators, which was 14.45 GMT on 19 January 2015. 

The Joint Special Administrators will then, if necessary, aggregate the USD equivalent of each of your account balances to give a single USD figure, which is your Client Money Entitlement. Any amount distributed to you by the Joint Special Administrators in respect of your Client Money Entitlement will be paid in USD.

Your Contractual Claim Amount.  In order to calculate your Contractual Claim Amount, the Joint Special Administrators are required by law to convert each of your account balances into sterling.  There is a legally specified rate at which your account balances must be converted into sterling for the purpose of calculating your claims in the general estate of the Company.  This is the mean of the buying and selling spot rates prevailing in the London market as published at the close of business on 19 January 2015.  

The Joint Special Administrators will then, if necessary, aggregate the sterling conversion of each of your account balances to give a single sterling figure, which is your Contractual Claim Amount. Any amount distributed to you by the Joint Special Administrators in respect of your Contractual Claim Amount will be paid in sterling

Note that the currency of the Contractual Claim Amount (sterling) differs from that of the Client Money Entitlement (USD) and the timing of the conversion rates for these amounts also differs.

To agree the amount of your Client Money Entitlement and your Contractual Claim Amount you will need to agree to the terms and conditions of settlement of claims on the Claims Portal.  Please be aware that if you choose to agree to the terms and conditions of settlement of claims you are entering into a legally binding contract.

4. Decide whether to make a claim on the FSCS

Once you have agreed the amounts of your claims, you have two options:

• Make a claim for compensation from the Financial Services Compensation Scheme (the FSCS).  For eligible claims, the FSCS can pay up to £50,000 in compensation per person.  In exchange for this payment, you must assign all your claims arising out of your Client Agreement against the Company to the FSCS.  More information about the FSCS is set out below.  The amount of the claim for which you should seek compensation should be whichever is the greater of your Client Money Entitlement or your Contractual Claim Amount (if they are different).
  
• Retain your claim against the Company.  If you do not wish to claim compensation and assign your claims arising out of your Client Agreement to the FSCS, you will be entitled to receive directly any distributions which may be made from the Client Money Pool in respect of your Client Money Entitlement and any distributions which may be made from the general estate in respect of your Contractual Claim Amount.  The Joint Special Administrators have not currently declared any distributions; it may take some time for any to be made; and you may not receive distributions for the full amount of your Client Money Entitlement or Contractual Claim Amount.  Seeking compensation from the FSCS is likely to result in you receiving your money more quickly than by retaining your claim against the Company.

You will be asked on the Claims Portal to indicate whether you intend to make a claim on the FSCS.  Applying to the FSCS is a separate and parallel process.  The Claims Portal does not allow you to apply directly for compensation from the FSCS.  Should you indicate that you wish to assign your claims arising out of your Client Agreement to the FSCS, they will contact you in due course.  You do not need to contact them.

If you indicate to the Joint Special Administrators that you wish to retain your claim arising out of your Client Agreement against the Company instead of claiming from the FSCS, you will be asked to provide your bank account details to the Joint Special Administrators so that in due course they can make payments to you in respect of your claims.

5. Waive your claims

If you decide that you do not wish to make any claim for your Client Money Entitlement or your Contractual Claim Amount, you are able to waive your right to make these claims on the Claims Portal.

Please note that by agreeing to waive your claim you accept that you will receive no distributions and no longer wish to receive any further communications from the Company or the Joint Special Administrators.

SUMMARY OF PROCESS FOR AGREEING YOUR CLAIMS

A summary of the process for agreeing your Client Money Entitlement and your Contractual Claim Amount is outlined in the Claims Workflow diagram below:

 

MORE ABOUT THE FSCS

As you may be aware, the FSCS is the compensation fund of last resort for customers of financial services firms authorised in the United Kingdom.  It protects consumers if an authorised firm, like the Company, becomes insolvent and cannot return money or investments to its customers.  It describes this as "being in default".  For eligible claims the FSCS can pay up to £50,000 in compensation per person.  In exchange for this payment, you must assign your claims against the Company arising out of your Client Agreement to the FSCS.  If you would like more information about the FSCS, you should visit their website at http://www.fscs.org.uk.

If you intend to apply for compensation from the FSCS, you should note that the FSCS will only make payments to you in accordance with its rules and if the value of the claims described above have first been agreed in full by the Joint Special Administrators.  This means that if you intend to apply to the FSCS you still must agree the amount of these claims with the Joint Special Administrators.

Note that your claim on the FSCS requires the assignment of all claims you may have against the Company which arise out of your Client Agreement. Therefore, if you believe you have any outstanding balances which are not displayed on the Claims Portal but need to be aggregated into the amount of those claims, you must notify the Joint Special Administrators. You can do this either by raising a dispute, as referred to above, or emailing the Company at alpariukclaims@kpmg.co.uk.

If your total eligible claim against the Company is valued in excess of £50,000 and accepted by the FSCS, it will pay the maximum compensation of £50,000 to you. The FSCS will then pass on to you any subsequent dividend payments or other distributed amounts the FSCS receive until such time (should it occur) that your total claim against the Company is satisfied in full. Thereafter the FSCS would recover any additional amounts itself to offset the cost of the £50,000 compensation paid to you.

HOW TO PROCEED FROM HERE

Please visit the Claims Portal at https://www.alpariadministration.com. 

FURTHER INFORMATION

If you do not understand any of the information in this email, if you have any questions, or if you think you have received this email in error, you can contact the Joint Special Administrators by emailing alpariukclaims@kpmg.co.uk.

Frequently asked questions and answers, including those which relate to the Claims Portal, are available on the Joint Special Administrators' website at http://www.kpmg.com/uk/alpari.

While every reasonable effort is made to ensure that the information provided in this email concerning the Company and the Joint Special Administrators is accurate, no guarantees for the accuracy of the information are made. This information in this email is provided ‘as is’. It is provided without any representation or endorsement made and without warranty of any kind, whether express or implied.

Please be aware that the Company, the Joint Special Administrators and KPMG LLP, hereby exclude all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims, loss, demands or damages were foreseeable, known or otherwise) arising out of or in connection with the use of this email or the information, content or materials included in this email, including without limitation, indirect or consequential loss or damage, loss of actual or anticipated profits, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of reputation. Nothing in this disclaimer excludes or limits the Company's, the Joint Special Administrators' or KPMG LLP's liability for fraud or fraudulent misrepresentation or any liability which may not be limited or excluded by law.

In accordance with Rule 296 of the Investment Bank Special Administration (England and Wales) Rules 2011, you may request a hard copy of this email and any attachments by emailing alpariukclaims@kpmg.co.uk, by request to the following address: Alpari (UK) Limited (in special administration), 8 Salisbury Square, London, EC4Y 8BB..

Please note that all correspondence from the Joint Special Administrators will be in English, as per clause 23.5 of the Alpari (UK) Limited Client Agreement.

This email, and any dispute or claim arising out of or in connection with it or its subject matter (including related non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England.

Kind regards
For Alpari (UK) Limited

Richard Heis
Joint Special Administrator

Mark Granville Firmin, Richard Heis and Samantha Rae Bewick were appointed as Joint Special Administrators of Alpari (UK) Limited on 19 January 2015.

The affairs, business and property of Alpari (UK) Limited are being managed by the Joint Special Administrators who contract as agents of Alpari (UK) Limited without personal liability. 

Mark Granville Firmin, Richard Heis and Samantha Rae Bewick are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

Alpari (UK) Limited is authorised and regulated by the Financial Conduct Authority. FCA reference number 448002. Registered in England No. 05284142. Registered Office: 8 Salisbury Square, London, EC4Y 8BB.

Creación del blog de Afectados por Alpari

Si has llegado hasta aquí, es porque tenías una cuenta de trading en Alpari y ahora tu dinero está retenido y no puedes sacarlo de momento.

El objetivo del blog es informar del proceso que siguen los Administradores Especiales conjuntos de KPMG que permitirá que tus fondos queden liberados y las opciones que se plantean a los ex-clientes de Alpari.

Soy Ramón Morell y esta situación ya me ha ocurrido dos veces, afortunadamente las dos con brokers regulados en el Reino Unido. La primera fue con WorldSpreads hace tres años (puedes ver la secuencia de lo sucedido entonces en www.afectadosporworldspreads.blogspot.com.es ) y ahora con Alpari.

Con WorldSpreads, mi socio Gabriel López y yo éramos los representantes de WorldSpreads en España y América Latina. Con Alpari, al margen de ser cliente con una pequeña cuenta de trading, soy el representante de ETX Capital, que es la empresa que ha adquirido la base de clientes de Alpari a los administradores de KPMG.

He preparado un breve cuestionario que intenta aclarar las dudas que todos tienen en estos momentos. Si tienes algun pregunta adicional, ponla en el blog y te la respondo rápidamente.

¿Qué implica la designación de KPMG como Administrador de Alpari?
Que se procede a determinar qué fondos y qué activos tiene la empresa y se determinará si puede reflotarse o es mejor liquidarla. Mientras tanto, los administradores extraerán la información relativa a los saldos de los clientes para comunicársela.

¿Cómo es el proceso ahora en relación con mis fondos retenidos?
En principio recibiremos una comunicación de los Administradores informándonos del saldo en nuestra cuenta de trading y solicitando que expresemos nuestra conformidad o disconformidad con esa cifra. Esta comunicación debería realizarse en breve; imagino que dentro de los próximos 15 días, aunque podría ser más rápido si las cuentas están claras.

Después, si hay suficiente saldo en la Cuenta Segregada de Clientes de Alpari, procederán a liberar los fondos de aquellos que han prestado su conformidad, mientras analizan las cuentas de los que han manifestado su disconformidad. Después cada cliente puede elegir entre reclamar esta cantidad al FSCS (Fondo de Compensación de Servicios Financieros del Reino Unido) para que sea éste el que se haga cargo del abono de los fondos (hasta un máximo de 50.000 libras por titular, unos 60.000 euros más o menos) o directamente reclamarla de Alpari.

Tanto si es Alpari como si es el FSCS el que proceda al abono de los fondos retenidos a los clientes, el procedimiento habitual (al menos hasta ahora) es el envío de un cheque en dólares o en libras por la cantidad aceptada. En principio los cálculos se harán en dólares para el dinero de los clientes pero luego ya decidirán cómo los abonan.

¿Qué implica la adquisición de ETX Capital de la base de clientes de Alpari?
Dos cosas. Por un lado, la posibilidad de operar inmediatamente con una cuenta MT4 de ETX Capital para los ex-clientes de Alpari. ETX ha abierto una cuenta MT4 a todos los ex-clientes de Alpari, lista para operar. Si te interesa, llámanos al +34911253625 o envíanos un email a info@etxcapital.es y te pasamos las instrucciones para activar la cuenta, apenas unos minutos y lista.
Por otro lado, la posibilidad de redireccionar el traspaso de los fondos retenidos en Alpari a esa nueva cuenta MT4 en ETX Capital. No hará que el proceso sea más rápido, pero recibirás el dinero en euros directamente en tu cuenta de trading cuando llegue el momento.

¿Cuánto tardaremos en ver nuestro dinero?
El proceso tiene una duración máxima de 6 meses, pero debería arrancar en las próximas seis semanas. Todo depende del análisis de KPMG sobre la situación financira de Alpari, el estado de la Cuenta Segregada de Clientes y sus conversaciones con el FSCS.

En este blog iré colgando los sucesivos comunicados que vayamos recibiendo de KPMG y cualquier novedad en relación con Alpari. Intento trasladar la información como yo la recibo y la interpreto, pero puedo cometer errores al hacerlo, ajenos a mi voluntad.